Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mileagerungame.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mileagerungame.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mileagerungame.com.

International orders
For orders shipped outside Australia, return postage is at your cost and we are not able to provide a prepaid return label. Please contact us before sending anything back.

 

Import duties and taxes you have paid to the carrier or to customs are not refunded by us. Depending on the destination country you may be able to reclaim them directly from the local customs authority.

 

Refunds are issued in the currency you were charged in. We are not responsible for any difference caused by exchange rate movement between the date of purchase and the date of refund.

 

Nothing in this policy limits your rights under the Australian Consumer Law or any consumer protection law that applies where you live.